**Shipping and Return Policy**

**Shipping**

We ship our products directly from our roastery. However, this may mean that a product is out of stock even if indicated otherwise on the webshop. We ask for your understanding in this matter. If we are unable to deliver within the specified 1-3 business days, we will contact you.

After your order has been shipped, you will receive a notification via email or SMS regarding the further process of your delivery.

Roast Factory makes every effort to get your order to you quickly and accurately. If something goes wrong, you can contact us by email or by phone at:

0642896373 or info@roastfactory.nl

**Returns**

Unfortunately, purchased coffee cannot be returned for reasons of freshness and safety.



Other purchased products can be returned within 7 days of receiving the goods. The costs for return shipping are at your own expense.

To return a product, please send it to:

Roast Factory 

Brouwersgracht 4L 

2512ER The Hague